Customer Service Specialist - Sales account

Company Description

TP is a global digital business services leader delivering advanced, digitally-enabled solutions to support the operations of some of the world's best brands. With a strong global presence and local footprint, TP aims to drive meaningful and sustainable improvements for clients, communities, and the environment. By blending innovation with expertise, TP helps businesses streamline their processes and achieve operational excellence.

Role Description

The Customer Service Specialist - Sales account is a full-time, on-site role based in Cairo. In this position, the specialist will handle customer inquiries, provide exceptional support, resolve issues, and maintain a high standard of customer satisfaction. The role also involves utilizing best practices in customer service for effective communication and creating positive experiences that align with the company's values and goals.

Qualifications

• Proficiency in Customer Support and Customer Satisfaction to ensure effective handling of inquiries and issues
• Strong skills in Phone Etiquette and Customer Service to maintain professionalism and build rapport with customers
• Focus on Customer Experience to deliver meaningful and enjoyable interactions that foster loyalty
• Excellent communication and problem-solving skills
• Ability to work efficiently in an on-site team environment
• Previous experience in customer service or sales-oriented roles is a plus
• Fluency in English.