Customer Service Specialist

Customer Service Engineer

Job Responsibilities:

1. Responsible for installation of UIH diagnostic imaging equipment within a designated product range at the customer site;
2. Work closely with Customer Care Center (regional and headquarter level) to carry out troubleshooting, maintenance, and updates of designated product modalities under supervision;
3. Attend service training courses and work toward completion of UIH Professional Certificate to build competence in providing technical assistance and support to our customers;
4. Escalate at appropriate situations when customer satisfaction is compromised and ensure contractual obligations are met.
5. Other tasks assigned by supervisors.

Qualification Requirements:

1. Technical associate's degree or above;
2. Familiar with the principle and structure of diagnostic imaging equipment (DR/CT/ MR/PET, etc.). Good IT, Microsoft Office and Networking Infrastructure skills;
3. Have the ability to find and troubleshoot faults in the field;
4. Strong communication and coordination skills, good customer-oriented service manner, excellent team cooperation spirit;
5. A flexible approach to work, travel and unsociable hours;
6. Valid driving license and good driving record.

Key Competences:

1. System installation
2. System configuration and debugging
3. Troubleshooting
4. Replacement of spare parts
5. On-site training