We are seeking a proactive and detail-oriented Customer Service Officer to join our team at Diet Care. The ideal candidate will be responsible for delivering exceptional service to our clients, ensuring smooth communication between customers and internal departments, and supporting operational efficiency.
Key Responsibilities: Handle customer inquiries, complaints, and feedback promptly and professionally. Resolve customer issues effectively to ensure satisfaction and maintain service quality standards. Prepare and manage employee work schedules to ensure optimal coverage and workflow. Communicate with clients via email and phone to provide updates, confirmations, and assistance. Coordinate with other departments to ensure timely delivery of products and services. Maintain accurate records of customer interactions, transactions, and scheduling. Contribute to improving service processes and customer experience.
Requirements: Strong communication skills in English (Arabic is a plus). Problem-solving abilities with a customer-focused approach. Proficiency in email communication and scheduling tools. Organizational skills and attention to detail. Ability to work under pressure and handle multiple tasks.
