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SSC Egypt

Customer Service Team Lead

SSC Egypt
Egypt, Cairo
2-4 Years

This job is no longer accepting applications

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  • Posted 26 months ago

Job Description

  • Manage and lead a team of customer service representatives
  • Set and maintain high standards for quality customer support
  • Review and report on team performance
  • Handle escalated customer inquiries and complaints
  • Collaborate with other departments to resolve customer issues
  • Develop and implement customer service strategies and processes
  • Train new hires and provide ongoing coaching and feedback to team members

Requirements

  • Bachelor's degree in a relevant field
  • Excellent people management skills and conflict management
  • Bilingual, fluent in English and Arabic language
  • Minimum 4 years experience in banking
  • Minimum of 2 years experience in Call Center as a TL
  • Customer focus and service orientation
  • Motivational skills and positive attitude
  • Ability to think creatively and challenge existing systems and processes
  • Analytical & numeric skills
  • Business sensitivity
  • Problem resolution skills
  • Ability to work under pressure and think on his/her feet
  • Dynamic, results-oriented approach to work
  • Adaptable, versatile & capable of managing changes

More Info

Job Type:
Permanent Job
Industry:
Other
Function:
Banking
Employment Type:
Full time

About Company

SSC Egypt

Job ID: 67358977

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Last Updated: 20-07-2025 10:16:03 AM
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