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Job Description
Company:eSanad Insurance
Location: Abu Dhabi – Najda Street
Employment Type: Full-Time
Working Days:Monday to Friday
Working Hours:9:00 AM – 5:00 PM
About eSanadeSanad Insurance is a leading UAE-based insurance brokerage and digital insurance platform, licensed and regulated in the UAE. We are committed to delivering exceptional customer experience through innovation, professionalism, and trust. As part of our Emiratization strategy, we are seeking UAE Nationals to join our Customer Service, Contact Center, and Telesales team at our Abu Dhabi head office.
Role OverviewThe Customer Service & Telesales Executive will handle inbound and outbound customer interactions, provide professional support, and contribute to business growth through telesales and cross-selling, while maintaining high service quality standards.
Key Responsibilities- Handle inbound customer inquiries via phone, email, chat, and contact center systems.
- Conduct outbound calls for follow-ups, renewals, and telesales campaigns.
- Promote insurance products and services in a professional and compliant manner.
- Resolve customer concerns and escalate complex cases when required.
- Maintain accurate records using CRM and contact center systems.
- Achieve individual and team performance targets related to service quality and sales.
- Adhere to company policies, SLAs, and regulatory requirements.
- UAE National (Family Book required)
- Diploma or Bachelor's degree preferred.
- Fluent Arabic and good command of English.
- Strong communication, persuasion, and customer-handling skills.
- Comfortable working in a contact center / telesales environment.
- Results-oriented with a positive and professional attitude.
- Basic computer skills; CRM or call center experience is an advantage.
- Fresh graduates are welcome to apply.
Interested UAE Nationals may submit their CV to [Confidential Information]
Only shortlisted candidates will be contacted.
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