To provide business operations support to Vehicle Finance team
Assist customers (Retail & Corporate) with necessary documents & provide after sales services.
Update deal additional information (DIM) in core banking system & arrange the file sent to archive after complete the payment & all necessary updating.
Maintain quality and compliance management
As a backup for all operational work & customer services issues.
Key Accountabilities
Customer service & interactions.
DIM update, Archiving & all VF Ops related assigned tasks.
Daily business activity (Amendment /Blocking Release/ Insurance/Postponement / early settlement/ obligation letter / plate number change letter).
Compliance to Vehicle Release process & procedures (Corporate & Retail).
Preparing IPG for corporate customers.
Ensure full adherence to bank policy, procedure & SOP.
Ensure professional and ethical standards are maintained at all levels.
Handle internal & external queries in timely & efficient manner and maintain excellent working relations with all business partners / units.
Ensure the strict implementation of policies, instructions & circulars related to all procedures, products and services of the bank.
Any other departmental job delegations.
Other Accountabilities
Key Interactions
Competencies
Customer Service Orientation
Concern for Quality
Team player
Change Orientation
Skills
Customer Service Orientation
Bank Operations
Teamwork
Change Management
Numerical skills
Education
Bachelor's Degree, preferably in business administration, finance, economics or a related subject
