Customer Services - Retail and Fashion experience

Qualifications

• At least 1 - 3 years of relevant work experience
• Excellent command of English is a must
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work

Responsibilities:

• Follow up on customer orders, deliveries, and RTO (Return to Origin) cases to ensure smooth operations and customer satisfaction.
• Contact customers to follow up on undelivered orders and identify the reasons for non-delivery.
• Communicate with shipping companies and follow up on customer orders to ensure timely delivery.
• Prepare order reports, statistics, and performance analysis to support operational improvements and decision-making.
• Work with internal departments to meet customer's needs
• Communicate with customers via phone, email and chat
• Respond to customer complaints and resolve issues professionally
• Maintain a positive and helpful attitude with customers
• Follow up on customer requests and ensure satisfaction
• Maintain accurate records of customer interactions

Requirements:

• Previous experience in customer service is preferred
• Strong communication and problem-solving skills
• Excellent command of English is a must
• Ability to work in a fast-paced environment
• Proficiency in Microsoft Office and basic computer skills
• Strong organizational and interpersonal skills