Our client is seeking a Customer Success & Application Trainer to drive the successful adoption and utilization of its Clinical Imaging AI portfolio.
Key Responsibilities
- Deliver hands-on application training to radiologists, sonographers, cardiologists, clinicians, and other healthcare professionals following solution deployment.
- Develop and maintain structured training programs, user manuals, quick reference guides, and onboarding documentation for the Clinical Imaging AI portfolio.
- Lead customer onboarding and ensure a seamless transition from implementation to routine clinical use.
- Support go-live activities by working closely with Sales, Clinical Applications, and Technical Support teams to ensure successful system adoption.
- Conduct clinical workflow assessments to understand customer processes and tailor training programs to meet operational requirements.
- Act as the primary post-sales clinical contact, responding to application-related inquiries and coordinating with technical teams to resolve issues promptly.
- Monitor customer adoption, utilization, and satisfaction, proactively identifying opportunities to improve customer success and engagement.
- Support product demonstrations, workshops, and Proof of Concept (POC) sessions by providing clinical expertise and application knowledge.
- Gather customer feedback and communicate product enhancement recommendations to Product Management and Sales teams.
- Build and maintain strong relationships with healthcare professionals and key customer stakeholders to ensure long-term customer success.
