Customer Success Engineer

About Valify Solutions

Valify is a leading RegTech company specializing in digital identity verification and compliance automation. We enable financial institutions, fintechs, and large enterprises to securely onboard customers, mitigate risk, and comply with evolving regulatory standards through advanced AI-powered solutions.

As we continue to expand across the region, we are seeking a skilled and driven Marketing Specialist to join our team and support our growth initiatives.

Role Overview:

Are you a technical problem solver with a passion for building strong customer relationships Do you thrive in a fast-paced environment where you can wear multiple hats If so, our Technical Customer Success Engineer role at Valify might be the perfect fit for you! In this role, you will play a pivotal role in the onboarding, support, and success of our customer accounts, ensuring they derive maximum value from our solutions.

Key Responsibilities:

Customer Engagement:

Act as a trusted advisor to a portfolio of customer accounts, guiding them through onboarding, technical support, and ongoing success initiatives.

Collaborate closely with the sales team to provide technical expertise during Proof-of-Concepts (POCs) and ensure successful customer adoption of Valify solutions.

Technical Expertise:

Develop and customize Python scripts and API integrations tailored to meet specific customer requirements, enhancing service flexibility and functionality.

Lead the deployment and integration of Valify services across various environments (Cloud, On-premise), ensuring seamless implementation and optimal performance.

Data Analysis and Documentation:

Conduct data analysis for assigned accounts to identify trends, opportunities for improvement, and ensure alignment with customer success metrics (e.g., NPS, CSAT).

Create custom documentation and clear flowcharts to document customer environments, use cases, and solution configurations.

Requirements:

Bachelor's degree in Computer Science, Engineering, or related technical field.

5-8 years of experience in a customer success or technical account management role, preferably in a technology or SaaS company.

Proficiency in Python scripting, API integrations, and cloud technologies (AWS, Azure).

Strong analytical skills with experience in data analysis, spreadsheet management.

Excellent communication and interpersonal skills, with a proven ability to build and maintain strong customer relationships.

Experience with technical documentation and flowchart creation is a plus.