Location:
Remote at first but we are setting up flexi offices in Amman (Jordan), Dubai (UAE), Hyderabad (India), and Manila (Philippines), it will be hybrid between these offices.
Compensation:
USD 700-1500 (base + high performance based commissions) + ESOPs
Start:
ASAP | January-February
About Whitecarrot:
Whitecarrot is an AI-powered recruitment platform helping companies across the Middle East hire faster, smarter, and with less friction. We're building a new model where
software,
AI sourcing, and
human expertise work together..
To scale this, we're hiring a
Customer Success - Founders Associate who will work directly with the founder, own customer experience (post-sales), improve internal hiring, and help shape how our fractional recruiter ecosystem in 2026.
This is not a basic Recruiter Role or a basic Customer Support role. This is a crucial position,
multi-hat, foundational role for someone who wants to build, operate, and grow fast into leadership (within 2026).
The Role
As our first
Customer Success - Founders Associate, you will be handling:
- Customer Success (Onboarding, Training and customer support) for clients who use our ATS - (Primary Job - 75%)
- Occasionally, Internal HR (mainly recruitment) for Whitecarrot during the first few months
If you enjoy training customers, building systems, improving processes, and directly impacting revenue and client outcomes - this is your next big move.
What You'll Do
- Own Customer Success (PRIMARY JOB - 75%)
- Manage onboarding and training for new customers
- Activating existing customer accounts where engagement is low due to lack of training provided / touchpoints
- Make sure HR Teams and Interviewers / Hiring Managers get maximum value from our recruitment platform
- Identify bottlenecks and elevate customer experience standards across all our customers
- Provide product feedback that shapes how our software evolves
- Help the founder stay focused on business expansion by taking ownership of execution of all post-sales activities
- Help with Hiring (Secondary Job - ON THE SIDE)
Once ramped up on customer success, you will also help with hiring:
- Help hire and evaluate our SDRs, future CS team members and other early team members
- Support the founder in running interviews, reviewing candidates, and onboarding new hires
- Create documentation, processes, and systems for future scale
- Help Build the Talent Partner Ecosystem and (Experiment - ON THE SIDE)
You'll Work Closely With The Founder To:
- Define how our Talent Partners operate
- Build playbooks, workflows, and service models
- Experiment with new recruiting approaches
- Build the early blueprint for a scalable recruiting engine
This is the engine that will help us expand revenue in 2026, and your role is central to proving it.
Who You Are
We are looking for someone we can
rely on and grow with.
You Should Be:
- Experience in Customer Success or HR Roles (ideally both)
- Comfortable training, activating, onboarding and supporting multiple customers
- Process-driven, structured, and proactive
- Comfortable with a lot of hands-on work
- Someone who thrives in early-stage environments where not everything is defined
- Curious, ambitious, and excited to build a new recruitment model in the region
- Someone who sees the company as an innovator and wants to grow alongside the company
Bonus Points:
- Worked in HR Tech specifically Recruitment Tech
- Worked in Recruitment
- Worked in Sales
- Worked with GCC clients
- Critical Thinker and a Problem Solver:
- Providing solutions for customers
- And comfortable giving tech product feedback and testing workflows
Why This Role Matters
This hire is directly tied to Whitecarrot's scale. You will:
- Become a core pillar of the company
- Free up the founder's bandwidth so he can focus on growth, sales, and product
- Elevate the experience of every customer using our platform
- Build the systems and processes that future team members will use
- Help prove and scale our sales model (ATS Renewals + Talent Partner ecosystem)
- Grow into a leadership track as the team expands
If you do well here, you can grow into
Head of Customer Experience / Success or Head of Talent Ecosystem or transition into a product role.
Compensation
- Base Salary:
- USD 500-1000 (wide range based on experience)
- 50% during probation of 3 months
- Variable: (performance based) - can be as much as base
- Commission
- Founding Team ESOP pool
- High upside for strong performers
- Amazing potential for fast-track growth in 2026-27
