Customer Success Manager (B2B | SaaS | Arabic Speaker)

About SleekFlow

SleekFlow is an AI Suite for Revenue-Driving Conversations. Backed by $23.5M from tier-one investors like Tiger Global and Gobi Partners, we are trusted by over 2,000 enterprises globally. But we are more than just a SaaS company; we are an AI-native movement redefining the B2C relationship across 70+ countries.

At our core is AgentFlow—an AI GTM workforce that learns, improves, and acts as a self-healing knowledge base for businesses. From first-click conversion to long-term retention, we turn every conversation into a data-backed growth opportunity. Headquartered in Singapore with a global presence in Hong Kong, the U.A.E., and the US, we are looking for exceptional people to help us build an AI operating system that matters.

Join us and rewrite how the world engages at scale.

Manager Level

Location: Remote, Egypt

Prior Experience in SaaS/ Software Industry, Technology or digital media is preferred

Language: Fluent Arabic and professional English

Role

As a Strategic Customer Success Manager at SleekFlow, you will work closely with our largest customers. Each customer has unique needs, and you will act as a trusted business advisor, helping them effectively leverage our product to drive impact in mission-critical areas of their organization and transform the way they engage with customers.

At SleekFlow, Customer Success sits at the nexus of our sales, product, and marketing teams, helping to drive company growth and transforming the way the world builds software. Just like Lego blocks, what our customers build with SleekFlow is much more than the sum of its parts. No team knows this better than our Customer Success Manager, who acts as a consultative business partners to our largest customers, serving as a bridge between their needs and our product.

What You'll Do

As a Strategic Customer Success Manager, you'll be the point person responsible for a portfolio of our largest strategic customers.

• Own a portfolio of SleekFlow's top strategic accounts, building long-term relationships with senior stakeholders.
• Drive adoption, growth, and retention by ensuring customers extract maximum value from the product.
• Conduct regular Business Reviews to align SleekFlow's solutions with customer priorities and expansion opportunities.
• Evangelize new use cases, helping customers deepen and broaden platform usage.
• Onboard and guide new enterprise customers to value, leveraging deep product knowledge.
• Simultaneously manage multiple customers across different lifecycle stages.
• Create and refine customer enablement and training materials to ensure successful onboarding and scale adoption.
• Act as the voice of the customer internally, channeling insights and usage feedback into product discussions and roadmap.
• Provide light oversight, mentorship, and collaboration with CSM peers across regions as part of the global CSM organisation.
• Partner closely with Customer Support, Sales, Product, and Marketing teams to ensure a seamless customer journey.

Who You Are

• Minimum of 4 years of direct client management experience, ideally in a Customer Success, Account Management, or Sales role at a B2B technology company
• A track record of delivering value to complex customers with large employee bases
• Excel at troubleshooting and problem-solving, turning challenges into solutions.
• Previous experience leading or mentoring a small team is a plus. Zealous in leading and guiding a team of Customer Success
• Consultative and can navigate the complexities and needs of clients across industry and lifecycle
• Strong communicator who can build trust and simplify complex ideas for diverse stakeholders
• Deeply customer-centric - driven by long-term relationship building and measurable success, thrives by building long-term relationships and partnering with a range of stakeholders, including business, technical, and executive teams
• A teacher at heart with the ability to distill technical or complex systems into simpler concepts to empower customers
• Resourceful and creative problem solver, never losing sight of the why behind the what

Confidence can sometimes hold us back from applying for a job. But we'll let you in on a secret: there's no such thing as a perfect candidate.

SleekFlow is a place where everyone can grow. So, however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day.