Job Title:
Customer Success Manager, Greater Dammam area
About Trellix
Trellix is a global company redefining the future of cybersecurity. The company's comprehensive, open, and native cybersecurity platform helps organizations confronted by today's most advanced threats gain confidence in the protection and resilience of their operations. Trellix, along with an extensive partner ecosystem, accelerates technology innovation through artificial intelligence, automation, and analytics to empower over 50,000 business and government customers with responsibly architected security. More at https://trellix.com.
Role Overview:
The Customer Success Manager (CSM), Greater Dammam area , is responsible for driving customer loyalty, adoption and implementation of Trellix Solutions, leading to successful customer renewals.
The CSM must be comfortable consulting with customers at every level with the ability to articulate the value of Trellix solutions and services that inspires the adoption of solutions, services, educational offerings and support.
Aboutthe role;
- Serves as the primary post-sale point of contact for clients/customers.
- Uses in-depth knowledge of client industry and/or business processes, deep knowledge of the product being sold and technical expertise to drive and increase adoption and utilization of company products/services.
- Demonstrates product features beyond central functionality to help the customer achieve specific business results and maximum value from the product(s)/services.
- May recommend specific solutions to achieve customer's desired result.
- Holds direct responsibility for identifying opportunities and closing additional revenue from assigned clients, including upselling and cross-selling of related products/services; accountable for client renewal and retention results. Ensures best practices are adopted for product use.
- May handle escalations and coordinate across functional areas of the company, including Marketing, Sales, Professional Services, Engineering, Finance, Training, and/or Support.
- May or may not be on a sales incentive plan that is based on individual and/or team sales results (e.g., revenue, bookings, unit sales). This is an individual contributor role.
About You:
- Your background includes 5+ years of Customer Success Manager experience.
- You are based in Greater Dammam or the Triplet cities area
- Fluent Arabic and English language skills
- Flexibility to work at client site and remote
- You have a strong desire for action and willingness to jump in and role-up your sleeves.
- You have an enthusiastic and dedicated approach to connect customers with an understanding of their needs and ensuring they understand and realize the full value of our products.
- You excel in developing deep customer relationships and managing assigned accounts to result in continued revenue generation and high levels of customer satisfaction.
- You can build valuable and outcome-based relationships with a diverse customer account base.
- You have experience deploying technology or support services with large enterprise or global customers.
- You are enthusiastic and creative with the ability to inspire and encourage others, in relationships with customers and peers.
Company Benefits and Perks:
We believe that the best solutions are developed by teams who embrace each other's unique experiences, skills, and abilities. We work hard to create a dynamic workforce where we encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.
- Retirement Plans
- Medical, Dental and Vision Coverage
- Paid Time Off
- Paid Parental Leave
- Support for Community Involvement
We're serious about our commitment to a workplace where everyone can thrive and contribute to our industry-leading products and customer support, which is why we prohibit discrimination and harassment based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.
