Customer Success Manager

Responsibilities:

• Manage all post-sales activities for North American customers within your book of business, involving touchpoints that necessitate product knowledge, planning, project management, and the ability to quickly establish rapport.
• Exceed gross and net retention targets.
• Facilitate clients adoption and utilization of the Moxo platform to help them achieve business objectives.
• Build strong working relationships with various cross-functional teams to ensure a cohesive and efficient customer experience.
• Collaborate closely with the Product team to relay end-user feedback.
• Identify and drive upgrade opportunities.
• Uphold Moxo's culture and foster a positive and enjoyable work environment for the team.
• Stay abreast with the latest trends in SaaS, digital transformation, Customer Success, and competitor products.
• Contribute ideas to further enhance our company's values, culture, and processes.
• Play a pivotal role in assembling an outstanding team dedicated to serving the global market from India.

Who you are:

• Passionate about Customer Success.
• Enjoy the startup environment.
• A minimum of 3 years spent in SaaS Customer Success.
• Go-getter attitude.
• Highly motivated, driven, and self-starting individual.
• Compassionate personality.
• Passionate about Entrepreneurship.
• Outstanding consultative and reassurance skills.
• Ability to read Cohorts to identify Churn and Adoption Patterns.
• A top performer in your current role, seeking an exciting challenge.
• Excellent spoken and written English communication skills.
• Belief in daily, weekly, and monthly activities to achieve goals.