Customer Success Manager

Location: 100% Remote (Must reside in the UAE)

Liaison Hub: Abu Dhabi, UAE

Company: Next Match AI LLC

Reference ID: NMAI-CSM-UAE-775

Next Match AI LLC is seeking a highly professional, relationship-driven Customer Success Manager to lead post-sale software adoption and long-term retention for our premier corporate accounts. As enterprise employers across the GCC integrate our automated AI matching engines and secure Document Verification ecosystems, ensuring a frictionless user experience is crucial.

Operating remotely within the UAE, you will be the primary corporate consultant for our high-ticket B2B software subscribers. You will help clients implement our core HR API layers, optimize their onboarding metrics, and expand their seat licenses, coordinating updates directly with our technical hub in Abu Dhabi.

• Account Value Delivery: Partner with newly onboarded corporate clients to drive rapid enterprise adoption of our recruitment technology stack.
• Subscription Retention Strategy: Proactively manage account health, user activity metrics, and renewal dates to maintain an elite retention rate across your portfolio.
• API Implementation Consulting: Guide client HR engineering teams through the functional onboarding and integration workflows of our cloud-based HR API and security infrastructure.
• Account Expansion Employers (Upsell/Cross-sell): Identify organic growth opportunities to upgrade subscription tiers and implement secondary verification modules ($199+ price points).
• Feedback Sync Layer: Serve as the strategic bridge between our active corporate users and the product development engine in Abu Dhabi to ensure client feedback directly drives software updates.

• Proven Success Background: 3+ years of professional experience in Customer Success Management, Enterprise Account Management, or Technical Client Relations within a B2B SaaS environment.
• Metrics Fluency: Complete comfort tracking standard software KPIs such as Net Revenue Retention (NRR), Churn, and Net Promoter Scores (NPS).
• Technical Comfort: Solid familiarity with how cloud APIs, software platforms, and data validation systems interface with corporate legacy environments (HRIS/ATS).
• Communication Mastery: Exceptional verbal and written English communication skills; professional Arabic capabilities are highly valued for regional market coverage.

We offer a high-tier compensation structure designed to secure the region's top client management talent, positioned strictly 20% above the UAE market average.

• Base Salary: AED 27,000 – AED 33,000 per month (Tax-Free, dependent on corporate SaaS experience and technical depth).
• Remote Excellence: 100% remote workflow supported by a dedicated technology stipend and home-office equipment allowance.
• Health & Wellness: Comprehensive, high-tier medical insurance coverage provided fully for you and your immediate family members.