Customer Success Manager

Company Description

Pixxi is a comprehensive CRM platform tailored for the real estate industry. It seamlessly integrates advanced global technologies with region-specific customization to streamline operations for various departments. By centralizing real estate workflows, Pixxi empowers businesses to enhance collaboration and productivity. The platform is designed to meet the unique needs of the industry, ensuring relevance and efficiency.

Your Role

As a Customer Success Manager at Pixxi,

you are not a support person.

You are a system guide.

Your job is to help clients:

• understand how to use Pixxi properly

• adopt better workflows

• build habits that stick

• feel confident running their operations with systems

Key Responsibilities

• Onboard new agency clients and guide them through setup

• Run training sessions for agents, admins, and managers

• Help clients design and improve their CRM workflows

• Monitor client health, usage, and adoption

• Proactively identify risks and opportunities

• Work closely with sales and product teams

• Turn feedback from clients into clear product insights

• Support renewals by ensuring long-term client success

Who This Role Is For

This role is NOT for someone who:

• only wants to answer tickets

• avoids client-facing work

• looks for quick wins instead of long-term impact

• expects a fully scripted process with no thinking involved

Requirements

• 2+ years experience in customer success, account management, or real estate operations

• Strong communication skills in English

• Understanding of real estate workflows (sales, leasing, listings, leads)

• Comfortable running trainings and client calls

• Organized, detail-oriented, and structured

• Based in Dubai or willing to relocate