PulseMediaNL is seeking a customer-focused and relationship-driven Customer Success Manager to join our remote team. This role is essential in building strong client relationships, ensuring customer satisfaction, and supporting long-term customer retention and success across our services and solutions.
Responsibilities
Customer Relationship Management
- Build and maintain strong relationships with customers through proactive communication
- Serve as the primary point of contact for customer accounts and ongoing support
- Understand customer goals and provide guidance to help maximize success
- Ensure customers receive a positive and consistent experience throughout their journey
Customer Success & Retention
- Monitor customer engagement and identify opportunities to improve satisfaction and retention
- Address customer concerns and coordinate solutions in a timely manner
- Support onboarding processes and help customers successfully adopt products or services
- Develop strategies to strengthen long-term customer relationships and loyalty
Collaboration & Account Support
- Work closely with internal teams to ensure customer needs are addressed effectively
- Coordinate with support, sales, and operations teams to resolve customer issues
- Provide customer insights and feedback to improve products, services, and processes
- Track account activity, renewals, and customer success metrics
Reporting & Process Improvement
- Maintain accurate customer records and account documentation in CRM systems
- Prepare reports on customer performance, engagement, and satisfaction trends
- Identify opportunities to improve customer success workflows and processes
- Follow established procedures and contribute to continuous improvement initiatives
Requirements
About the Ideal Candidate
- 2–4 years of experience in customer success, account management, or a similar role
- Strong communication, relationship-building, and interpersonal skills
- Customer-focused mindset with excellent problem-solving abilities
- Ability to manage multiple accounts and priorities effectively
- Strong organizational and time-management skills
- Professional, proactive, and results-oriented attitude
- Comfortable working in a remote environment
- Familiarity with CRM platforms and customer success tools is a plus
- Basic proficiency in Microsoft Office Suite or similar tools
- High school diploma or equivalent required; additional education is a plus
What We Offer
- Meaningful contribution through direct impact on customer satisfaction and retention
- Remote-first flexibility to support work-life balance
- Opportunities for professional growth and career development
- Collaborative and supportive team environment
- Competitive compensation aligned with experience
- Long-term stability within a growing and customer-focused organization
Diversity & Inclusion
We are committed to fostering a diverse, equitable, and inclusive workplace where everyone feels valued, respected, and empowered to contribute. All qualified applicants are encouraged to apply.
