Customer Success Manager (Remote)

Build Your Career in PropTech: Shape the Future of Real Estate Operations

About Tenex.io

Tenex.io is a fast-growing SaaS platform redefining Real Estate Operations and Experience across the GCC and beyond. We're not just a software company—we're the operating system for modern real estate. From AI-powered marketing, sales, leasing and community management to finance automation and tenant engagement, we're helping lots of organizations unlock 10x growth in operations. With 80% of our customer base in the KSA, we're positioned as the regional leader in PropTech innovation.

We're looking for a Customer Success Manager who's ready to own real relationships, drive meaningful outcomes, and build a career with genuine autonomy and impact.

What This Role Actually Means for You

You'll own customer relationships end-to-end. No micromanagement—just clear objectives and the freedom to drive them. You'll be the trusted advisor to some of the most important players in Gulf real estate: developers, property management groups, and enterprise operations leaders. This isn't just admin work; it's strategic partnership.

You'll master the full SaaS stack. Want to understand ARR, retention mechanics, and expansion strategy You'll live it every day. By year 2, you'll have the SaaS acumen most professionals take 5+ years to develop. This is real resume-building experience.

You'll unlock exponential customer impact. Your customers use Tenex to run entire portfolios—thousands of properties, millions in transactions. When you help them succeed, the ripple effects are massive. You'll see direct ROI from your efforts.

You'll collaborate with teams that actually listen. Your customer feedback directly shapes our product roadmap. You're not a messenger between silos—you're a strategic bridge between Sales, Product, and Engineering. Your voice matters.

You'll work in a structured, sustainable way. Reliable working hours. Fully remote. No burnout hustle. We believe high performance comes from balance, not pressure.

You'll accelerate your professional growth. Exposure to enterprise-level deals, executive stakeholders, and high-stakes implementations across multiple verticals (leasing, finance, operations, AI). Whether you're aiming for a Director role in SaaS at the peak of your career or pivoting into Product or Partnerships, this foundation is invaluable.

What You Bring

• 2+ years in SaaS Customer Success, Account Management, or similar roles (Enterprise SaaS is a bonus—but we're happy with strong fundamentals)
• SaaS fluency: You understand ARR, retention, expansion, and churn. You can manage renewals and identify upsell opportunities strategically.
• Communication superpowers: You navigate conversations with both technical users and C-suite executives effortlessly. You explain complex features in simple terms.
• Organized & accountable: Managing multiple accounts requires systems. You have them.
• Remote-ready: Self-driven, disciplined, and results-oriented. You thrive without a manager watching over your shoulder.
• Language skills: Good English is essential. Arabic professional proficiency is must given our GCC footprint.
• Bonus: ERP & CRM experience We'd love to talk to you.

Why Tenex.io (What You Actually Get)

✦ Be part of the region's PropTech revolution. You're joining at an inflection point—most high-impact career moments happen at fast-growing companies, and Tenex is one of the GCC's most exciting bets right now.

✦ Meaningful, visible impact. Your work directly affects how tens of thouusands of lives. You'll see customers grow their portfolios, streamline operations, and hit growth targets because of Tenex—and because of you.

✦ Strategic, not transactional. You're building long-term relationships with decision-makers, not processing tickets. This work develops your business acumen in ways most entry-level roles can't.

✦ Autonomy that matters. You won't be managed into a corner. Clear outcomes, clear expectations, genuine freedom in how you achieve them.

✦ Real career ladder. PropTech is growing fast. Strong CSMs are in demand. Whether you aim for a CSM leadership role, Product, or the startup world, Tenex is a launchpad.

✦ Work with brilliant, mission-driven people. No corporate bloat. Just a focused team building something genuinely innovative for an emerging market.

✦ Flexibility that works for real life. Fully remote, predictable hours, a company that values balance. At 25-30, you want a career that accelerates your growth and lets you actually live your life.