Job Description
Customer Success Managers connect our clients to LSEG's solutions, ensuring customers realize meaningful and sustained value from our offerings.
As a Customer Success Manager, you will act as a trusted advisor to Investment Banking, Wealth, and Asset Management customers throughout their lifecycle with LSEG. You will build strong, credible relationships across a diverse set of stakeholders, deeply understand customer objectives and challenges, and proactively drive the adoption of LSEG solutions within customers daily workflows.
This role places strong emphasis on value creation, risk awareness, and insight driven engagement, ensuring customer satisfaction, retention, and long-term growth.
What you'll do:
Develop as a subject matter expert across a selection of LSEG's products, specifically LSEG Workspace, guiding clients to maximize their subscriptions.
Relationship Management: Manage the relationship with your portfolio of LSEG customers, from generating sales leads to onboarding and expansion. You will establish relationships, proactively contact users.
Proactively identify risks. You'll assess depth of product adoption, frequency, and quality of interactions, and incorporate your understanding of your customer. You will create a strategy to mitigate any cancellation risk, partnering with different teams at LSEG
Engagement & Feedback: Demonstrate and educate end-users on how to use our solutions and models in a manner that is tailored to their specific workflow and use-case, regularly promoting new features, and reviewing product roadmaps with them so that we incorporate their feedback into our investment decisions.
Drive organic expansion within your book of business, uncovering new opportunities by actively asking questions and proposing new products that can solve their needs
Partner with Account Managers, Implementation Specialists, Product Managers and Customer Support, among other teams, to ensure you're addressing the customers needs, acting as their voice at LSEG.
What you'll need:
Relevant experience and strong understanding of financial markets, with exposure to financial institutions.
Ability to work cross functionally with different teams to drive customer success.
Strong proficiency in standard business productivity and reporting tools.
Strong analytical and problem-solving skills.
Ability to adapt quickly and perform effectively in a fast-changing environment.
Strong time management and prioritisation skills, with the ability to manage multiple accounts effectively.
Fluency in English is required.
A second language (Spanish, German, or French) is a plus.
Why Join Us
We're proud to offer a working culture that supports growth, balance, and purpose:
Hybrid and flexible working arrangements.
A welcoming, inclusive culture backed by Employee Networks.
A competitive referral bonus program.
Access to private healthcare, wellness support, and pension contributions.
Professional development opportunities and learning resources.
Paid volunteer time to support causes that matter to you.
A team that values your input and supports your goals.
We believe diversity makes us stronger. If you need reasonable accommodations during the application or interview process, please let us know - we're here to support you!
Career Stage:
Senior Associate
London Stock Exchange Group (LSEG) Information:
Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.
LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.
Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.
Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.
We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants and employees religious practices and beliefs, as well as mental health or physical disability needs.
You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.
LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, your rights and how to contact us as a data subject.
If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.
