Customer Success Manager

Customer Success Manager – MENA

Location: Dubai (or flexible within MENA)

Travel: Regular client visits across the region

Compensation: Reflecting seniority and scope

Shape the Customer Experience as the First Regional Hire

Be the face of a globally respected commodities data business as their first dedicated Customer Success Manager in MENA – a strategic opportunity to shape client relationships, grow regional influence, and build your career within a high-growth international group.

Package & Benefits

• Strong base + performance-linked bonus
• Global benefits platform
• International travel and exposure
• Progression path into regional leadership

Why This Business

This is a global intelligence and data specialist serving the commodity markets for over 150 years. Their analytics and pricing data power critical decisions for clients across agriculture, metals, energy and more. With recent investment into Customer Success and a renewed focus on strategic growth, they're expanding fast in new markets – and MENA is next. Backed by private equity and driven by innovation, this is a rare chance to join a globally respected name in a regional buildout phase.

What You'll Be Doing

• Own and grow a portfolio of high-value clients across the MENA region, ensuring adoption, satisfaction and retention
• Lead strategic account reviews, collaborating with sales to unlock upsell and cross-sell opportunities
• Act as a trusted advisor, mapping client workflows and enabling deeper integration of the business's data and insights
• Build regional influence – from client visits to internal visibility, you'll be the go-to expert for customer success in MENA

What You'll Bring

• Proven success managing complex client accounts in a data, SaaS, or subscription-led business
• Fluency in Arabic and English, with cultural awareness across MENA markets
• Strong commercial acumen and emotional intelligence – you know when to listen, and when to lead
• Experience in commodities, pricing, or financial data is a strong advantage

Who This Suits

You're a commercially driven relationship builder who thrives in growth markets. You want more than just renewals – you want to shape strategy, drive outcomes, and build something from the ground up. You excel in international, matrixed businesses and you're ready to own your patch as the go-to expert for the region.

Apply now for a confidential conversation with Walker Lovell.