About the Company
51Talk is a leading international EdTech company known for providing top-quality English language education. We are a dynamic organization with a solid global presence dedicated to making English learning accessible and enjoyable. With a team of over 30,000 dedicated employees and more than 15 branches worldwide, we are committed to delivering exceptional educational experiences. You will be essential in recruiting top talent and contributing to our company's growth in Cairo, Egypt
What you'll do:
- Follow company SOPs to provide high-quality consultation and support services.
- Monitor and evaluate teaching quality, offer constructive feedback, and support continuous improvement to enhance learning outcomes.
- Support students learning progress by providing timely solutions and proactively optimizing their learning experience.
- Build and maintain strong relationships with customers, offering personalized learning plans and suggestions.
- Improve customer satisfaction and encourage referrals through outstanding service.
- Track and analyze students learning results, propose improvement plans, and help increase both effectiveness and satisfaction.
Requirements:
- Bachelor's degree or above.
- At least 1 year of experience in sales, customer service, or any related field.
- Able to communicate in English, B1 or above is required.
- Enthusiastic about providing high-quality service and looking to develop a long-term career in the education industry
- Strong interpersonal skills with a cheerful and open personality.
Benefits
- Competitive salary with performance-based incentives
- Social insurance and standard company benefits
- Continuous training and career development opportunities
- Team-building activities and employee perks
Additional Information
Location: On-site, Maadi, Cairo, Egypt
Working Hours: Sunday to Thursday, 12:00 PM 9:00 PM with a 1-hour break; Saturday, 12:00 PM 4:00 PM (Egypt Time)
