Customer Success Specialist
Location: Riyadh, Sau
di ArabiaWork arrangement: Full-time, on-site
About Ballurh
Ballurh helps restaurants improve their profitability and performance across delivery apps such as HungerStation, Jahez, and Keeta.
Our platform brings restaurant performance, growth campaigns, operational insights, and revenue recovery into one place.
The Role
We're looking for a proactive Customer Success Specialist to own and manage a portfolio of restaurant clients.
This is not a customer service, call-center, or technical-support role.
You will be responsible for keeping your accounts on track, reviewing their performance and ROI, executing growth actions, managing revenue-recovery cases, and ensuring agreed actions are completed.
This role is particularly relevant if you have previously managed restaurant partners or accounts at a food-delivery platform, restaurant-technology company, or multi-branch restaurant group.
What You'll Own
- Own the day-to-day relationship and results for an assigned portfolio of restaurant clients
- Understand each restaurant's performance, operational issues, and growth priorities
- Review sales, orders, revenue recovery, ads and offers campaigns, operational performance, and ROI
- Prepare clear account plans and practical recommendations based on the data
- Lead regular client reviews and follow up until agreed actions are completed
- Execute approved growth and revenue recovery actions, including disputes, campaigns and offers, based on the Customer Success Lead's recommendations
- Identify performance gaps, account risks, and growth opportunities early
- Maintain clear account updates, priorities, and next steps
- Attend client meetings and restaurant visits when required
Who We're Looking For
- 1–3 years of experience in Account Management, Customer Success, Restaurant Partnerships, Vendor Operations, Commercial Operations, or a similar role
- Saudi nationals currently based in Riyadh are strongly preferred
- Previous experience with HungerStation, Jahez, Keeta, TheChefz, Talabat, or another food-delivery or restaurant-technology company is highly preferred
- Strong Arabic communication and good professional English
- Comfortable working with performance reports, spreadsheets, commercial metrics, and ROI
- Strong ownership, responsiveness, organization, and follow-through
- Able to manage several restaurant accounts and workflows simultaneously
- Comfortable meeting restaurant owners and operations teams
- Available to work full-time from Ballurh's Riyadh office
This role is not designed for candidates whose experience is limited to inbound customer service or call-center support.
Why Join Ballurh
- Own a real portfolio of restaurant clients and directly influence their results
- Gain hands-on experience across account management, growth execution, and revenue recovery
- Work directly with Ballurh's founders and Customer Success leadership
- Build deeper expertise in Saudi food delivery, restaurant technology, analytics, and AI
- Progress from Customer Success Specialist to Customer Success Manager based on portfolio ownership, customer outcomes, and performance
How to Apply
Apply through LinkedIn with your CV.
To help us understand your fit, include a short note covering:
- The type of client or restaurant portfolio you have managed
- Your experience with food-delivery platforms or restaurant technology
- One measurable customer, account, operational, or commercial result you helped achieve
