Job Description

Company Description Farid Academy is a purpose-driven EdTech platform focused on character development, wellbeing, and life skills education for children and youth aged 3–18 across Egypt and Saudi Arabia. The organization designs structured programs grounded in modern educational practices, positive psychology, and skills-based learning to create measurable impact. Farid Academy collaborates with schools, government entities, non-profit organizations, corporates, and families to offer scalable and flexible solutions that support holistic child development. Its offerings include programs for children and youth, professional learning pathways for educators, and practical tools for parents and institutions. Guided by qualified trainers and clear impact measurement frameworks, Farid Academy aims to raise a generation that is emotionally balanced, values-driven, and equipped with essential human skills for a changing world.
Role Description The Customer Success Specialist is a full-time, on-site role based in Cairo, Egypt. This role is responsible for supporting learners, parents, and institutional partners, ensuring a smooth experience across Farid Academy's programs and services. Day-to-day tasks include responding to inquiries, resolving issues, and guiding customers through onboarding and usage of the platform and educational offerings. The specialist will monitor customer satisfaction, follow up on feedback, and collaborate with internal teams to improve processes and service quality. The role also involves maintaining accurate records, preparing basic reports, and proactively engaging customers to encourage continued participation and long-term relationships.
Qualifications

Candidates should possess strong Customer Service and Customer Support skills to handle inquiries, resolve issues, and manage customer interactions effectively.
Candidates should possess excellent Communication skills, including clear verbal and written communication, active listening, and empathy when dealing with diverse stakeholders.
Candidates should possess solid Analytical Skills to interpret feedback, identify trends, and contribute to data-informed improvements in customer experience.
Candidates should possess a focus on Customer Satisfaction, demonstrating commitment to service quality, relationship building, and continuous improvement.
Relevant experience in customer-facing roles, preferably in education, EdTech, or service-oriented organizations.
Ability to work on-site in Cairo, Egypt, manage multiple tasks, and collaborate effectively with cross-functional teams.
Proficiency with common productivity tools and CRM or customer support systems is beneficial.
A bachelor's degree in business, education, communications, or a related field is preferred.