Customer Success Specialist - Freight

Job description:

Purpose of the Job

Formulate and execute strategic sales plans to maximize market penetration and profitability. 

Job Description

•    Focal point for customer's freight shipping requests within the industrial sector.
•    Assist customers on status of their shipment, outstanding shipments or tracking.
•    Manage end to end shipment life cycle liaising with all internal and external stakeholders
•    Proactively informs customer on shipment status, exceptions and provides intermediate updates on incident solution
•    Takes and handles customer inquiries, e.g. Track and Trace
•    Responsible for all KPIs and SLAs agreed with allocated customers
•    Takes and registers all customer complaints.
•    Drives solution of customer complaints by solving it directly or assigning tasks to other function
•    Acts as first contact point for customer claims; supports customer in notification and reception of claims, provides claims documents, collects required documents from claimant and hands over to specialized claims handlers when documents are complete
•    Ensure seamless transaction liaising with Pricing and Billing teams.

Experience in freight is mandatory.

Job Requirements - Experience and Education

• Bachelors degree in Business, Logistics or related field
• 2 years + of experience in freight is mandatory.

Leadership BehaviorsSimplification Collaborate & break silos Execution & Accountability Growth mindset Inclusion External focus SkillsCommunication Skills Problem Solving Teamwork Time Management Negotiation Skills