Abwaab | Customer Support
KSA-based only
Responsibilities
Job Description
- Respond to customer queries in a timely and accurate way, via phone, email or chat
- Identify customers needs and help them use specific features
- Update our internal databases with information about technical issues and useful discussions with customers
- Monitor customer complaints on social media and reach out to provide assistance
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback and share it with our product, sales and marketing teams
Requirements
- Familiarity with our industry is a plus
- Experience using help desk software and remote support tools
- Understanding of how CRM systems work (Zendesk)
- Excellent communication and problem-solving skills
- Multi-tasking abilities
