Customer Support Agent (English Speakers)

Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) company serving clients across the Middle and Far East. The company focuses on delivering customized, consultative, and innovative outsourcing solutions that address each client's unique business needs. ETISAL International emphasizes global coverage, cultural understanding, and industry best practices to help partners better serve their customers and focus on core business activities. The organization is committed to transparency, flexibility, integrity, and a passion for service, consistently aiming to exceed client expectations. It also places strong value on human capital and uses advanced technologies to provide high-quality, value-driven services.

Role Description The Customer Support Specialist (English Speakers) is a full-time, on-site role based in Cairo. In this position, the specialist will handle inbound and outbound customer inquiries in English, provide accurate information about services, and resolve issues efficiently. Daily tasks include logging and tracking cases, troubleshooting basic technical problems, escalating complex issues, and following up to ensure customer satisfaction. The specialist will collaborate with team members, adhere to service-level agreements, and maintain clear, professional communication across phone, email, and chat channels. The role also involves updating customer records, providing feedback on recurring issues, and supporting continuous improvement of support processes.

Qualifications

• Strong Customer Support and Customer Satisfaction skills, with a service-oriented mindset.
• Excellent Interpersonal Skills, including clear communication and the ability to build rapport with diverse customers.
• Basic Technical Support capabilities, with the ability to troubleshoot and resolve common technical or service-related issues.
• Sound Analytical Skills to understand customer needs, identify patterns, and propose practical solutions.
• Proficiency in spoken and written English at a professional level.
• Ability to work on-site in Cairo and manage shifts as required by operations.
• Attention to detail, reliability, and the ability to work effectively in a fast-paced, team-based environment.
• Previous experience in call centers, BPO, or customer service roles is preferred; high school diploma or higher education is an advantage
•  Candidate Requirements:
• Bachelor's degree (Mandatory)
• Exceptional communication and problem-solving skills
• Full flexibility and commitment to overnight shift schedules.
• What we offer
• Location: Abbasia, Cairo
• Working Hours: Overnight shifts
• Compensation: 13,000 EGP
• Benefits: Social and medical insurance, plus fully paid professional training