Customer Support Agent - English Speakers

Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) company operating across the Middle and Far East, with a strong focus on delivering high value, innovative customer service solutions. The organization specializes in customized outsourcing services that help clients focus on their core business while improving the experience for their own customers. With deep attention to cultural nuances and industry best practices, ETISAL International provides global coverage and tailored support. The company emphasizes transparency, flexibility, integrity, and a passion for service, continually enhancing its management and operational standards. ETISAL International values human capital and leverages modern technologies to deliver first-class quality and exceed client expectations.
Role Description The Client Support Agent – English Speakers is a full-time, on-site role based in Qesm Misr El Qadimah. In this position, the agent responds to customer inquiries in English via phone, email, or chat, providing accurate information and support on client products and services. The role includes handling complaints, resolving issues, and performing basic troubleshooting while maintaining high levels of professionalism and empathy. The agent records interactions in the customer relationship management (CRM) system, follows company guidelines and scripts, and escalates complex cases when needed. Daily responsibilities also involve meeting performance targets, adhering to quality standards, and contributing to customer satisfaction and loyalty.
Qualifications

• Candidates should possess strong Customer Support and Customer Service skills, with a focus on delivering helpful and courteous assistance.
• Candidates should possess abilities in Customer Satisfaction and Communication, including clear spoken and written English.
• Candidates should possess skills in Troubleshooting and problem-solving to identify issues and provide effective solutions.
• Candidates should possess time management and organizational skills to handle multiple inquiries efficiently in a fast-paced environment.
• Relevant qualifications include previous experience in a contact center or customer-facing role, familiarity with CRM tools, and a high school diploma or equivalent; additional training in business, communications, or related fields is an advantage.