Customer Support Agent (Voice Account) B1+ English

About the Role

We are seeking a professional and customer-focused Customer Support Agent to join our Voice Account team in Abbasia, Cairo. In this role, you will handle inbound and outbound customer calls, resolving inquiries and delivering high-quality support in a structured and professional environment.

This position requires proven experience in a call center environment. It is an excellent opportunity for individuals looking to build a stable career with a supportive team.

Key Responsibilities

• Handle customer inquiries via voice calls in a professional and timely manner.
• Diagnose and resolve technical and non-technical issues.
• Escalate and follow up on complex cases to ensure complete resolution.
• Maintain accurate records of all customer interactions.
• Collaborate with internal teams to enhance overall customer satisfaction.

Qualifications

• Bachelor's degree in any discipline.
• Call Center experience is required.
• English proficiency at B1+ level or above.
• Excellent verbal communication and active listening skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work effectively in a target-driven environment.
• Flexibility to work rotational shifts.

What We Offer

• Net Salary: 13,000 EGP
• Social & Medical Insurance
• Fully Paid Training Program
• 2 Rotational Days Off per week
• Clear career progression and promotion pathways
• Professional, supportive, and performance-driven work environment
• Prime office location: Abbasia, Cairo