Company Description
EgyCham, founded in April 2010, is a leading HR Consultancy and Business Hub offering services across three main areas: consultancy, training, and recruitment. With a portfolio that spans more than 300 companies in various industries and over 700 companies utilizing its training and recruitment services, EgyCham has solidified its reputation as a trusted partner. With offices in Cairo, Dubai, and Riyadh, the organization operates on a global scale. EgyCham is ISO certified in all three business scopes and is accredited by prominent international entities, including the Society of Human Resource Management (SHRM).
Role Description
- Handle customer inquiries and follow up professionally through calls, emails, and WhatsApp.
- Handle administrative documentation filing and archiving processes.
- Coordinate office operations including meeting room arrangements office supplies and administrative support activities.
- Track customer feedback complaints and recurring operational issues then escalate critical matters to management.
- Ensure professional handling of confidential business information documents and communications.
- Maintain strong professional relationships with clients and ensure a positive customer experience throughout all interactions.
- Follow up with internal departments to ensure timely execution of requests tasks and client requirements.
Qualifications:
- Bachelor's degree in Business Administration Commerce Human Resources or any relevant field.
- From 1 to 3 years of experience in Customer Service Administration Coordination or Operations roles.
- High ability to manage customer complaints follow ups and difficult situations professionally.
- Professional experience in handling emails calendars meetings and administrative coordination.
- Previous experience in HR Consultancy Recruitment or service-based companies is highly preferred.
- Strong professional communication and client handling skills.
- Excellent organizational time management and multitasking abilities.
