Customer Support (English Account)

Market: US

Channel: Voice

Work Location: Teleperformance CityWalk

Please text me on: 01112202579

NET Salary: 20K NET

[9100 Basic + 3000 Language allowance + 1500 Transportation allowance + € 115 KPIs (Converted to EGP) ]

Overnight allowance starting 6 pm shift (90 EGP/DAY)

Shifts: Rotational shifts starting from 3 PM till 4 AM (max 2 AM for females)

Days off: Fixed Saturdays and Sundays

Training Payment: 50% of the basic salary during training period.

Benefits:

* Transportation provided all over Cairo and Giza with different collection points, [Door to door transportation for females after 11:00 PM].

* 10% Increase on Basic salary after 6 Months of Hiring + 5% Increase on Basic after 1 Year of Hiring + 15% Increase on Basic after 18 Months of Hiring

* Medical insurance [400K/year].

* Social insurance.

* Gym access.

* Discounts in many stores all over Egypt.

* VPN line allowance.

Job description:

* Support customers with escrow analysis for existing mortgage loans.

* Process scheduled payments for existing loans.

* Submit requests for bank or mortgage statements.

* Explain escrow analysis to homeowners.

Note:

We don't Upsell Loans, or recommend customers to acquire new loans / We don't add or benefit from adding a new loan or insurance policies to our customers / We don't make the decision in regard to the customer receiving their insurance money or not / There is no benefit to TP agents behind customers loans or interest rates