Customer Support Executive

Role Description

This is a full-time, on-site role based in Tbilisi, Georgia, for a Customer Support Executive at a gaming company. The role involves delivering high-quality customer support to players, handling inquiries related to gameplay, accounts, payments, and technical issues, and ensuring quick and effective resolution of player concerns.

The Customer Support Executive will manage live chat, email, and ticket-based support channels, maintain excellent player satisfaction, and work closely with internal teams such as product, QA, and tech support to enhance the overall gaming experience. Ensuring timely responses and a player-first approach is key to this role.

Qualifications

• Proficiency in Customer Support, Customer Service, and Customer Satisfaction
• Experience with Online Support and Technical Support
• Strong communication and interpersonal skills
• Problem-solving skills and ability to think critically under pressure
• Ability to handle and resolve customer complaints in a professional manner
• Willingness to work in an on-site environment
• Familiarity with CRM software is an added advantage
• High school diploma or equivalent; Bachelor's degree is preferred
• Fluent in English