Kaspersky is seeking a Customer Support Intern to join our Saudi Arabia team. This role presents a remarkable opportunity for individuals with a passion for cybersecurity, desiring to learn, grow, and contribute to our customer support operations. Fluency in Arabic is essential for this role.
Responsibilities:
- Manage Premium Support Contracts - Transferring data between systems and dispatching PDF files to end-users
- Prepare a variety of reports to assist the customer support team in their operations
- Attend team meetings, actively participate, and maintain precise meeting minutes
- Contribute to knowledge management efforts, assist in maintaining and updating the internal knowledge base and documentation
Qualifications:
- Fluent in Arabic and English
- Currently enrolled in or recently graduated from a related degree program (Information Technology, Computer Science, or related field)
- Excellent verbal and written communication skills
- Ability to work in a fast-paced, team-oriented environment
- Strong problem-solving skills and attention to detail
- Familiarity with Kaspersky products is a plus
Skills:
- Proficiency in MS Office Suite
- Understanding of basic computer troubleshooting
- Ability to manage multiple tasks and priorities
Personal Attributes:
- Customer-focused and service-oriented
- Proactive and willing to take initiative
- High level of integrity, confidentiality, and accountability
- Open to feedback and continuous learning
As a Kaspersky intern, you'll gain practical experience and network in the professional world of cybersecurity. We eagerly anticipate welcoming you to our team.
