Company Description InteLogix is a trusted leader in integrated customer experience solutions, using cutting-edge technology to support clients and their customers. The organization focuses on delivering empathetic, innovative service that helps resolve consumer concerns and obligations. With a dedicated team and a commitment to excellence, InteLogix works to redefine industry standards while protecting and elevating client brands and reputations. The company's mission is to make lives better by listening, engaging, and providing effective resolutions. Joining InteLogix means contributing to a forward-looking environment that values both performance and human-centered service.
Role Description This full-time, on-site French Speaker (Customer Service Representative) role is based in Qesm El Maadi. The person in this role will handle inbound and outbound customer interactions in French, addressing inquiries, resolving issues, and providing accurate information about products and services. Daily responsibilities include documenting customer cases, updating records in internal systems, and following established procedures to ensure timely and effective resolutions. The role also involves collaborating with team members and supervisors, escalating complex cases when needed, and consistently representing client brands with professionalism and empathy. The representative is expected to meet performance targets related to quality, responsiveness, and customer satisfaction.
Qualifications
- Strong French language proficiency (spoken and written) and solid English communication skills to interact clearly with customers and colleagues.
- Customer service capabilities, including active listening, conflict resolution, and a customer-centric approach to handling inquiries and complaints.
- Basic computer literacy and familiarity with CRM or contact center systems, with the ability to learn new tools and follow documented workflows.
- Organizational skills, attention to detail, and the ability to manage multiple tasks while maintaining accuracy and professionalism.
- Team-oriented mindset, reliability in an on-site environment, and flexibility to work full-time shifts as required by business needs.
- Previous experience in call centers, customer support, or related service roles is preferred but not mandatory.
- High school diploma or equivalent; additional education in communications, languages, or business is an advantage.
