Job Description
Key Responsibilities
Respond to customer inquiries via phone, email in a professional and timely manner. Handle customer complaints and provide appropriate solutions according to company policies. Provide information about products, services, and company policies. Follow up with customers to ensure their issues are resolved and satisfaction is achieved. Escalate complex problems to the appropriate department when necessary.
Requirements
Bachelor's degree in any field. Minimum 1 year of experience in a call center environment. Excellent level of English (spoken and written). Strong communication and interpersonal skills. Good computer skills and ability to work with customer service systems.
