Job Description
Key Responsibilities
• Respond to customer inquiries via phone, email in a professional and timely manner. • Handle customer complaints and provide appropriate solutions according to company policies. • Provide information about products, services, and company policies. • Follow up with customers to ensure their issues are resolved and satisfaction is achieved. • Escalate complex problems to the appropriate department when necessary.
Requirements
• Bachelor's degree in any field. • Minimum 1 year of experience in a call center environment. • Excellent level of English (spoken and written). • Strong communication and interpersonal skills. • Good computer skills and ability to work with customer service systems.
