Job Title: Customer Experience Specialist (Sales)
Company: Teleperformance Egypt
Location: New Cairo (City Walk) On-site
Role Overview: We are looking for high-caliber English speakers to join our team. This is mainly a sales & retention positions, so highly motivated sales people are more than welcome to apply
Key Responsibilities:
- Sales & Upgrades: Identify opportunities to upgrade existing customer services, including adding new lines and devices.
- Troubleshooting: Analyze and resolve service-related issues while maintaining high quality-of-service standards.
- Professionalism: Escalate complaints according to company policy and educate customers on self-help tools.
Work Schedule:
- Shifts: 9-hour rotational shifts.
- Operating Window: Rotational and night shifts
- Days Off: 5 working days, 2 rotational days off.
Compensation & Benefits:
- Net Salary: Up to 19,000+ (inclusive of base and monthly KPIs).
- Quarterly Bonus: Up to 195 based on productivity and performance.
- Monthly Variable:100 KPI-based bonus.
- Incremental Raises: * 10% increase on basic salary after 6 months.
- Further increases on basic and variable pay at 12, 18, and 24 months.
- Overtime: Paid at a rate of 90 EGP/hour.
- Training: 9 weeks of fully paid comprehensive training (Soft Skills, Product Knowledge, and Nesting).
- Transportation: Dedicated company-provided transport.
- Insurance: Full Medical and Social insurance.
Candidate Requirements:
- Language: Fluent English (Excellent verbal and written communication).
- Experience: Previous Sales or Technical Support experience is preferred.
- Service Mindset: Must be comfortable and professional on camera (Video Chat service).
- Flexibility: Willingness to adapt to different lines of business (LOBs) as needed.
