Customer Support Representative

Job Title: Customer Support / Call Center Representative

Company: uPay

Employment Type: Full-time

Workplace Type: On-site

Location: Al Barsha 1, Dubai, United Arab Emirates

Working Hours: 9:00 AM – 6:00 PM

Salary: AED 3,500 – 4,000 per month

Number of Openings: 3

About the Role

uPay is looking for a Customer Support Representative to join our team in Al Barsha 1. This is a dedicated customer service role — not a sales or lead-generation position, and there are no monthly targets to hit. The focus is entirely on listening to customer queries and resolving them efficiently and professionally.

Responsibilities

• Handle inbound calls and messages in a polite, professional, and efficient manner
• Listen to customer queries and assist them accordingly
• Respond to customer requests and clarify information as needed
• Follow up on inquiries that are not resolved immediately
• Go the extra mile to support and engage customers

Requirements

• Fluent in Hindi/Urdu and English (Arabic is an advantage)
• Excellent written and verbal communication skills
• Previous experience in a call center or customer service role required
• Inbound call experience preferred
• Preferred Skills

Familiarity with 3CX, Zendesk, FreshDesk, or Bitrix24

How to Apply

Send your CV to [Confidential Information] with the subject line: CALL CENTER REPRESENTATIVE – Full Time