Customer Support Specialist

Role : Customer Support Specialist
Location : Al Ain Branch

Role Purpose:

To assist customers in their banking requirements by delivering high quality service while projecting ADIB's professional image in all interpersonal dealings.

Key Accountabilities of the role

Maintaining a high level of service attitude towards customers.

1. Executing, distribution, recording of customer instructions from various channels e.g. incoming mail, fax etc.,
2. Handling general walk in inquiries in a pleasant manner regarding ADIBs products & services and directing the customers to the respective service areas.
3. General administrative work which may include preparation of memos, customer letters, filing etc.,
4. Delivery of cheque books and ATM cards to customers
5. Handling and delivering captured card issues on account of customers
6. Delivery of covered cards to customers
7. Delivery of returned cheques to customers

Perform any other responsibilities entrusted by Branch management from time to time

Specialist Skills / Technical Knowledge Required for this role:

1. knowledge of ADIB's Retail & institutional Banking products & services
2. knowledge of ADIB's Operational Policies & Procedures
3. Knowledge of UAE banking practices , regulations & risks
4. Thorough Knowledge of all the Regulations issued by Central Bank of UAE
5. Fair knowledge of service standards
6. Knowledge of Cross Sales
7. Computer skills