Customer Support Specialist

Company Description Alorica is a global customer experience (CX) company that partners with leading brands to design and deliver exceptional customer interactions. The organization combines proven performance, industry expertise, and advanced technology to create meaningful, results-driven experiences. Alorica is known for challenging convention, building strong client relationships, and operating with integrity and authenticity. With 100,000 professionals across 17 countries, the company supports over 250 brands in more than 75 languages. Applicants joining Alorica become part of a curious, creative, and highly connected team focused on elevating customer experiences.
Role Description The Customer Support Specialist is a full-time, on-site role based in Giza. The specialist will handle inbound and outbound customer inquiries, resolve issues, and provide accurate information about products and services via phone, email, chat, or other channels. Daily tasks include troubleshooting basic technical problems, documenting interactions in the CRM system, and following established procedures and service-level agreements. The role requires maintaining a high level of customer satisfaction through clear communication, empathy, and timely follow-up. The specialist will collaborate with team members and other departments to escalate complex cases and contribute to continuous improvement of support processes.
Qualifications

• Candidates should possess strong Customer Support and Customer Satisfaction skills with a focus on service quality and follow-through.
• Candidates should possess excellent Interpersonal Skills for clear, respectful, and empathetic communication with diverse customers and colleagues.
• Candidates should possess Technical Support abilities, including basic troubleshooting and the capacity to learn new systems and tools quickly.
• Candidates should possess Analytical Skills to interpret customer issues, identify root causes, and propose effective solutions.
• Additional beneficial qualifications include proficiency in English and relevant local languages, prior experience in a contact center or customer-focused environment, comfort using CRM and ticketing systems, and the ability to work shifts, weekends, or holidays as needed.
• A high school diploma or equivalent is required; further education in business, communications, or related fields is an advantage.