The Role
About the Role:
We are looking for a German-speaking Customer Service Agent to join our growing team. The ideal candidate will be responsible for handling customer inquiries and issues through chat, email, and phone, ensuring a high level of customer satisfaction.
Key Responsibilities
- Respond promptly and professionally to customer inquiries via chat, email, and phone.
- Provide accurate information about products, services, and company policies.
- Resolve customer complaints efficiently and follow up to ensure resolution.
- Maintain detailed and accurate records of customer interactions.
- Collaborate with other departments to improve customer experience and service processes.
- Meet or exceed performance targets related to response time, quality, and customer satisfaction.
Requirements
Ideal Profile:
- Language: Fluent in German (both written and spoken).
- Experience: 13 years of experience in customer service or a related field.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work in a fast-paced environment and handle multiple tasks.
- Proficiency in using CRM systems and Microsoft Office tools.
- Must be willing to work from site (6th of October City).
What's on Offer
- Work within a company with a solid track record of success
- Opportunity to make a positive impact
- Leadership Role
