Customer Support Specialist

Job Title: Customer Support Specialist

Location: Al-Wafa & Al-Amal, Nasr City – Cairo, Egypt

Working Hours: 10:00 AM – 6:00 PM

Working Days: Sunday – Thursday

Education: University graduates only

Experience Required: 1–3 years

Key Responsibilities:

Handle customer inquiries professionally and efficiently

Log and track customer cases using follow-up systems and tools

Coordinate with marketing and sales teams to resolve issues related to registrations or payments

Ensure communication quality and respond to customers in a timely manner

Requirements:

Proficiency in computer usage and fast typing skills

Excellent communication and interpersonal skills

Positive attitude and strong customer service orientation

Ability to work in a team and take responsibility

Benefits:

social insurance

Supportive work environment

Opportunities for professional development and career growth