Customer Support Specialist

This is a full-time on-site role for a Customer Support Specialist based in New Cairo. The Customer Support Specialist will handle customer inquiries, provide technical support, and ensure customer satisfaction through effective communication. Responsibilities include addressing customer concerns, troubleshooting issues, guiding customers through solutions, and escalating issues when needed to appropriate teams. The role requires maintaining a positive relationship with clients while ensuring a high standard of service delivery.

Qualifications

• Provide daily support to partner schools and respond to platform inquiries.
• Assist in coordinating and supporting online assessments.
• Handle emails, support tickets, and social media messages.
• Escalate complex issues when needed.
• Support translation and seasonal content/design tasks.
• Maintain accurate records of client communications.

Job Requirements

• 3–5 years experience in customer support or client-facing roles ( Edtech industry is plus ).
• Strong Arabic and English communication skills.
• Organized, detail-oriented, and able to multitask.
• Basic knowledge of online platforms; CRM experience is a plus.
• Familiarity with Adobe InDesign is an advantage.