Customer Support Specialist

Role Purpose

Customer Support Specialist is responsible for ensuring support partner schools using our EdTech solutions and assist in coordinating TOFAS online assessment rounds. The role also includes handling emails, social media inquiries, and supporting seasonal content and translation tasks.

Key Responsibilities

• Provide daily support to partner schools and respond to platform inquiries.
• Assist in coordinating and supporting online assessments.
• Handle emails, support tickets, and social media messages.
• Escalate complex issues when needed.
• Support translation and seasonal content/design tasks.
• Maintain accurate records of client communications.

Requirement

-Bachelor's degree in Business, Communications, or a related field (or equivalent practical experience).

-Have +3 years experience in customer support or client-facing roles.

-Strong Arabic and English communication skills.

-Organized, detail-oriented, and able to multitask.

-Basic knowledge of online platforms; CRM experience is a plus.

-Familiarity with Adobe InDesign is an advantage.

 -Experience handling customer inquiries via email, phone, live chat, or ticketing systems.

-Basic computer proficiency and ability to use multiple systems simultaneously.

 -Ability to document customer interactions clearly and accurately.

Soft Skills

• Excellent verbal and written communication skills.
• Strong active listening and empathy when dealing with customers.
• Patient, calm, and professional attitude—especially in challenging situations.
• Strong problem-solving and troubleshooting abilities.
• Customer-first mindset with high attention to service quality.
• Ability to manage time effectively and handle multiple requests.
• Strong teamwork and collaboration skills.
• Adaptable and comfortable working in a fast-paced environment.
• Attention to detail and strong follow-up skills.
• Willingness to learn and continuously improve product knowledge.

Work Conditions

• Workdays: Sunday – Thursday
• Working Hours: 9:00 AM – 5:30 PM ( during 30 Min Lunch Break )