customer support specialist
customer support specialist
sprixedtech- Posted an hour ago
- Be among the first 10 applicants
Job Description
* Provide daily support to partner schools and respond to platform inquiries.
* Assist in coordinating and supporting online assessments.
* Handle emails, support tickets, and social media messages.
* Escalate complex issues when needed.
* Support translation and seasonal content/design tasks.
* Maintain accurate records of client communications.
Requirements
* • Bachelor's degree in Business, Communications, or a related field (or equivalent practical
experience).
* 1–3 years experience in customer support or client-facing roles ( experience in tech education industry is preferred ) .
* Strong Arabic and English communication skills.
* Organized, detail-oriented, and able to multitask.
* Basic knowledge of online platforms; CRM experience is a plus.
* Familiarity with Adobe InDesign is an advantage.
Experience handling customer inquiries via email, phone, live chat, or ticketing systems.
* Basic computer proficiency and ability to use multiple systems simultaneously.
* Ability to document customer interactions clearly and accurately.
Soft Skills
* Excellent verbal and written communication skills.
* Strong active listening and empathy when dealing with customers.
* Patient, calm, and professional attitude—especially in challenging situations.
* Strong problem-solving and troubleshooting abilities.
* Customer-first mindset with high attention to service quality.
* Ability to manage time effectively and handle multiple requests.
* Strong teamwork and collaboration skills.
* Adaptable and comfortable working in a fast-paced environment.
* Attention to detail and strong follow-up skills.
* Willingness to learn and continuously improve product knowledge.
Benefits
Work Conditions
* Workdays: Sunday – Thursday
* Working Hours: 9:00 AM – 5:00 PM
• Competitive salary
• High-quality medical insurance & full social insurance
• Career progression and leadership development opportunities
• Support for professional courses (limited tuition fees covered)
• A collaborative and supportive environment that encourages growth and innovation
* Assist in coordinating and supporting online assessments.
* Handle emails, support tickets, and social media messages.
* Escalate complex issues when needed.
* Support translation and seasonal content/design tasks.
* Maintain accurate records of client communications.
Requirements
* • Bachelor's degree in Business, Communications, or a related field (or equivalent practical
experience).
* 1–3 years experience in customer support or client-facing roles ( experience in tech education industry is preferred ) .
* Strong Arabic and English communication skills.
* Organized, detail-oriented, and able to multitask.
* Basic knowledge of online platforms; CRM experience is a plus.
* Familiarity with Adobe InDesign is an advantage.
Experience handling customer inquiries via email, phone, live chat, or ticketing systems.
* Basic computer proficiency and ability to use multiple systems simultaneously.
* Ability to document customer interactions clearly and accurately.
Soft Skills
* Excellent verbal and written communication skills.
* Strong active listening and empathy when dealing with customers.
* Patient, calm, and professional attitude—especially in challenging situations.
* Strong problem-solving and troubleshooting abilities.
* Customer-first mindset with high attention to service quality.
* Ability to manage time effectively and handle multiple requests.
* Strong teamwork and collaboration skills.
* Adaptable and comfortable working in a fast-paced environment.
* Attention to detail and strong follow-up skills.
* Willingness to learn and continuously improve product knowledge.
Benefits
Work Conditions
* Workdays: Sunday – Thursday
* Working Hours: 9:00 AM – 5:00 PM
• Competitive salary
• High-quality medical insurance & full social insurance
• Career progression and leadership development opportunities
• Support for professional courses (limited tuition fees covered)
• A collaborative and supportive environment that encourages growth and innovation
More Info
Key Skills
Basic knowledge of online platforms
Familiarity with Adobe InDesign
Basic computer proficiency
About Company