Customer Support Specialist

Company Description TP Cairo EG is part of a global customer experience management organization that provides support services to clients across a variety of industries. The Cairo site focuses on delivering reliable, high-quality assistance to customers through multiple communication channels. Team members work in a structured environment with clear performance standards and professional development opportunities. The company values strong communication skills, service excellence, and a collaborative work culture.

Role Description This is a full-time, on-site Customer Service role located in Qesm 1st New Cairo for graduates with English proficiency at B2 level. The role involves responding to customer inquiries via phone and other channels, resolving issues, and providing accurate information in a clear and professional manner. Daily tasks include handling incoming calls, documenting interactions, escalating complex cases when necessary, and following established procedures and service scripts. The Customer Service team member will work to maintain high customer satisfaction by listening carefully, showing empathy, and ensuring timely follow-up.

• Focus on Customer Satisfaction and Customer Experience, ensuring courteous and empathetic interactions.
• English language proficiency at B2 level or higher, with confident spoken and written communication.
• Recent graduate or equivalent educational background.
• Ability to work on-site in Qesm 1st New Cairo on a full-time basis and in rotating shifts.