Customer Support Specialist

Company Description

TP, formerly known as Teleperformance, has been a leader in the digital business services market for nearly 47 years. Adapting to the AI era, TP has evolved into a sharper, modern, and more empathetic organization, committed to staying future-ready and setting industry standards. As a company, TP focuses on delivering intelligent and innovative solutions to meet the diverse needs of our global clients.

Role Description

We are seeking a dedicated Customer Support Specialist to join our team in New Cairo. This is a full-time, on-site role where the specialist will handle customer queries, resolve issues, and ensure a superior customer experience. Responsibilities include providing technical support, analyzing customer needs, addressing concerns effectively, and maintaining high levels of customer satisfaction while adhering to company policies and procedures.

Qualifications

• Strong skills in Customer Support with a focus on ensuring high levels of Customer Satisfaction.
• Excellent Interpersonal Skills to build rapport and effectively communicate with clients.
• Proficiency in Technical Support-related tasks, including troubleshooting and problem resolution.
• Strong Analytical Skills to understand and address customer issues systematically.
• Ability to work collaboratively as part of a team.
• Previous experience in a customer-facing role is preferred.
• Proficiency in spoken and written English.
• Relevant certifications or training in customer service or technical support are an advantage.