Customer Support Specialist - Wave 1

Company Description

At Alorica, we are dedicated to building lifelong customer relationships by delivering extraordinary customer experiences. As a full-service customer experience (CX) partner, we blend proven performance, expert strategies, and innovative technology to drive measurable results. With a team of 100,000 professionals across 17 countries, we support over 250 brands in 75+ languages. Our commitment to integrity, creativity, and client connection allows us to consistently set new standards in the CX industry. If you're ready to join a passionate and collaborative team, explore our opportunities at alorica.com/careers.

Role Description

This is a full-time, on-site role as a Customer Support Specialist located in Qesm El Sheikh Zaid. The primary responsibilities include providing exceptional customer support by addressing inquiries, resolving technical issues, and ensuring customer satisfaction. Additional daily tasks involve analyzing customer concerns, providing accurate information, and maintaining a high level of professionalism and empathy during every interaction. The successful candidate will act as a key point of contact for customers, contributing to a positive customer experience.

Qualifications

• Proven skills in Customer Support and a strong commitment to Customer Satisfaction
• Exceptional Interpersonal Skills and the ability to handle customer inquiries with sensitivity and professionalism
• Technical Support experience and the ability to troubleshoot and resolve technical issues
• Strong Analytical Skills to assess customer needs and provide effective solutions
• Ability to work in a fast-paced, dynamic environment
• Fluency in multiple languages is a plus
• High school diploma or equivalent; a college degree is advantageous

Apply Now: 01551362011