Job Description
About Us
Orange Business is a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business. Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.
About The Role
Provide a professional first technical point of contact for the customer
Acts as technical escalation level within the team.
Acts as Knowledge management keeper.
Responsible for the escalated tickets and participates in the generations and handling of the monthly trend analysis that is shared with the account team and the customer senior management.
Provide updates as needed to the customer in order to meet performance objectives.
Perform technical escalations in line with company procedure.
Liaise and refer issues to correct/relevant entities internally and externally..
Undertake any other reasonable task as assigned.
Ability to build relationships with peer and management levels both with clients and the company management
Proactive, self-motivated and determined attitude.
About You
CCNP level certified
2+ years of experience
Strong Networks Routing and Switching knowledge, skills, troubleshooting and configuration (LAN, WAN)
Very strong SDWAN knowledge, skills, troubleshooting and configuration. Including service design (Gateways, Vmanage, Vsmart, vEdge, capabilities, models, etc..)
Z-scaler (DBO+LBO) tunnel (IPSEC+GRE) connectivity + interconnectivity with Security
What We Offer
Plus:
Security knowledge and skills:-
SSL
Z-scaler Security
SSL
FWs
Genysis
Only Your Skills Matter
Regardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neuroatypia, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.
