Customs Specialist

About the Role

This role involves managing transportation and customs clearance processes to ensure timely, cost-effective, and compliant delivery of goods.

Responsibilities

• Supply Chain and Logistics Coordination
• Plan and manage logistics operations, including transportation, and distribution, to meet customer and organizational objectives.
• Coordinate with suppliers, vendors, and internal teams to ensure seamless flow of goods across JDL global network.

• Transportation Management
• Arrange and optimize transportation of goods via air, ocean, or Land, selecting reliable and cost-effective carriers.
• Track shipments and provide real-time updates to stakeholders using designated system or JDL logistics software and tracking systems.

• Customs Clearance Coordination
• Manage customs clearance processes for international shipments, ensuring compliance with global import/export regulations.
• Prepare and verify customs documentation, such as commercial invoices, packing lists, MAWB, HAWB, and bills of lading.
• Collaborate with customs brokers, freight forwarders, and government agencies to facilitate efficient clearance and minimize delays.
• Stay updated on changes in customs regulations, tariffs, and trade policies to ensure compliance and avoid penalties.

• Process Optimization
• Analyse logistics data to identify inefficiencies and implement improvements in transportation routes, and customs processes.
• Develop and maintain schedules to meet delivery deadlines and project requirements.
• Utilize JDL software and tools (e.g., TMS or CMS) to streamline operations.

• Compliance and Documentation
• Ensure adherence to local, national, and international shipping and trade regulations, including customs and import/export laws.
• Maintain accurate records of logistics activities, costs, and customs-related transactions.
• Prepare and manage shipping documentation to support smooth operations and regulatory compliance.

• Cost Management
• Monitor and control logistics budgets, including transportation and customs clearance costs, to optimize efficiency.
• Analyse cost structures and recommend strategies to reduce expenses while maintaining service quality.

• Customer Service
• Address customer inquiries and resolve issues related to shipping delays, damaged goods, or customs complications.
• Collaborate with customer service and sales teams to ensure client satisfaction and meet delivery expectations.

• Risk Management
• Identify potential risks in the supply chain, such as customs delays or transportation disruptions, and develop contingency plans.
• Ensure proper handling, storage, and documentation of goods to prevent loss or damage.

• Team Collaboration
• Work closely with warehouse teams, facility operations, and customs clearance teams specialists to ensure smooth execution of customs clearance and logistics plans.

Qualifications

• Education: Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or a related field (preferred).

Required Skills

• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Proficiency in logistics software and tools.

Preferred Skills

• Experience in international logistics and customs regulations.
• Knowledge of supply chain management principles.