Generate detailed campaign and CVM performance reports, leveraging data visualization tools, to track key metrics and communicate results to stakeholders.
Conduct thorough statistical analysis to identify trends, anomalies, and opportunities within data, contributing to the refinement of CVM strategies.
Analyze and visualize customer journey data to gain insights into customer behavior, preferences, and engagement patterns.
Perform customer segmentation analysis, applying advanced techniques to segment leads and enhance targeting for marketing campaigns.
Collaborate with cross-functional teams to interpret data findings, provide actionable recommendations, and support the development of effective CVM initiatives
Stay updated on industry best practices in data analysis and contribute to continuous improvement within the CVM team
Qualifications
Bachelor's degree in data science, statistics, mathematics, or related field.
Master's degree is a plus
Experience
A highly technical, hands-on, motivated, and collaborative individual with exceptional communication skills and proven experience working with diverse teams of technical architects, business users and IT teams in customer organizations on all phases of transformation programs.
Circa 4+ years in Senior Segment or Base Management role
Proven experience in data analysis, statistical techniques, and data visualization tools
Proficiency in programming languages such as Python, R, or SQL for data manipulation and analysis
Mastery of data visualization tools like RapidMiner, Tableau, Power BI, or their equivalents
Strong analytical mindset and ability to translate complex data into actionable insights
Excellent communication and presentation skills to convey findings to both technical and non-technical audiences
Familiarity with customer segmentation and journey analysis is advantageous
Experience in customer value management, marketing, or a related field is a plus
Skills
Organizational & business awareness
Communication & negotiation skills
Conflict resolution & presentation skills
Relationship building and interpersonal capabilities
Flexibility to change
Project & management
Very good technical knowledge in telecom infrastructure
