- Bachelor's degree in Information Technology, user research and experience or a related field.
- Experience in Customer Experience (CX), UX, Digital Analytics, or Digital Product Improvement.
- Strong understanding of user experience principles, Human-Centered Design, and User-Centered Design methodologies.
- Experience in user journey mapping, information architecture, and interaction flow analysis.
- Knowledge of usability evaluation techniques and UX research methodologies.
- Understanding of user behavior analysis, digital performance measurement, and KPI reporting.
- Experience with A/B testing and experiment analysis.
- Knowledge of accessibility standards (WCAG) and digital service guidelines.
- Ability to translate analytics and findings into actionable recommendations.
Minimum Experience
- 3+ years of experience in Customer Experience (CX), User Experience (UX), or Digital Experience roles.
- Hands-on experience in UX research, usability evaluation, or digital service improvement.
- Strong analytical, problem-solving, communication, and presentation skills.
Familiarity with AI-powered tools for user journey analysis, reporting, and productivity.
